Our commitment to your privacy
Chengxin Holdings Pty Ltd (ABN 95 703 149 026) is committed to protecting the privacy of individuals whose personal information we collect, hold and use. This policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
What information we collect
We may collect the following kinds of personal information:
- Contact details, such as your name, business name, email address and business address;
- Enquiry and correspondence details when you contact us by email or through our website;
- Order, quotation and transaction information relating to our wholesale trading and distribution services;
- Delivery and logistics details necessary to fulfil distribution arrangements.
We do not collect sensitive information (such as health or biometric information) unless it is reasonably necessary for one of our functions or activities and you have consented, or the collection is otherwise permitted by law.
How we collect information
We generally collect personal information directly from you, for example when you send us an email, submit a quote request through our website, or communicate with us about a trading or distribution arrangement. We may also collect information automatically when you visit chengxinholdings.online, such as basic technical data about your browser and pages visited.
Why we collect and use your information
We collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and providing quotations;
- Supplying wholesale goods and providing distribution services;
- Managing our commercial relationships, accounts and records;
- Complying with our legal and regulatory obligations in Australia;
- Improving our website and services.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you consent, or an exception under the Privacy Act applies.
Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for our business functions, such as logistics providers, freight carriers, professional advisers, and IT service providers who host or support our systems. Where we engage third parties, we take reasonable steps to ensure they handle personal information in accordance with the APPs and this policy. We do not sell personal information.
Overseas disclosure
Some of our service providers may be located outside Australia. If personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that recipient does not breach the APPs, or we will rely on an applicable exception under the Privacy Act.
Data security
We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes appropriate technical and organisational safeguards. Personal information is destroyed or de-identified when it is no longer needed for a lawful purpose, unless we are required to retain it by law.
Access and correction
You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing a copy of the information where permitted.
Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and understand how the site is used. You can configure your browser to refuse cookies; however, some features of the website may not function correctly as a result.
Marketing communications
Where we send electronic marketing communications, we will comply with the Spam Act 2003 (Cth). Every marketing email will include an unsubscribe facility, and you may also opt out at any time by contacting us using the details below.
Making a privacy complaint
If you believe we have breached the APPs or this policy, please contact us with details of your concern. We will acknowledge your complaint and investigate it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contacting us
For all privacy enquiries, access requests, corrections or complaints, please contact our Privacy Officer:
Email: ceo@chengxinholdings.online
Postal: Chengxin Holdings Pty Ltd, Melbourne VIC, Australia
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page.
Last updated: 2025